Contact Audio & Music Support

We believe that when you succeed, we succeed. - Ian Puszet, Vice President, Customer Care

Create a case

  • Having trouble with activating or registering your product? Contact Support for help.
  • Technical Support is included with all products with active subscriptions or Support and Update plans. For instructions on how to renew a subscription or support plan, click here.
  • Got an active subscription or Support and Update Plan? Click below to sign in and create a case.

Sign in

Please note that while our Customer Care team is ready to help you resolve any issues, Avid Standard Support does not include in-depth tutorial advice.

Call us

Please have your System ID or Avid Support Code (ASC) ready when you call.

Pro Tools / S6 / S3 / Interfaces

Annual Contract Support

Americas Europe Asia
 1-888-456-3444 /
+1 978-275-2555
 00 800 11186824 /
+44 1753 658529
Japan0120-950-028
Rest of Asia Pacific: +81 3-3505-7957

Single Incident Support (ASC)

Americas Europe Asia
Hours of Operation:
Monday-Friday 8am-5pm PST

Hours of Operation:
Monday-Friday UK: 9am-5pm GMT/BST
Monday-Friday France, Germany/Austria, and Spain/Portugal: 9am-5pm CET

Hours of Operation:
Monday-Friday Asia: 10am-6pm JST

Monday-Friday Australia: 10am-7pm AET

+1 978-275-2555

United Kingdom: 00800 868 24555 / +44 1753 653322
Germany: 00800 86824111 / +44 1753 658480
Spain: 800 300 210 / +44 1753 658647
France: 00800 86824777 / +44 1753 658 482
If Country is not listed, dial:
00800 868 24555 /+44 1753 653322

Japan: 0120-950-028
Australia: +61 0 2 9420 3066
Rest of Asia Pacific: +81 3-3505-7957

Sibelius

Annual Contract Support

Americas Europe Asia
Hours of Operation:

Monday-Friday 8am-5pm PST

Hours of Operation:
Monday-Friday UK: 9am-5pm GMT/BST

Hours of Operation:

Monday-Friday Japan: 10am-6pm JST
Monday-Tuesday, Thursday-Friday Australia:  9:30am-5:30pm AET

+1 978-275-2556

United Kingdom: +44 1753 658585
If Country is not listed, dial: +44 1753 658585

Japan: 0120-950-028
Australia: +61 0 2 9420 3066

Single Incident Support (ASC)

Americas Europe Asia
Hours of Operation:
Monday-Friday 8am-5pm PST

Hours of Operation:
Monday-Friday UK: 9am-5pm GMT/BST

Hours of Operation:

Monday-Friday Japan: 10am-6pm JST
Monday-Tuesday, Thursday-Friday Australia:  9:30am-5:30pm AET

+1 978-275-2556

United Kingdom: +44 1753 658585
If Country is not listed, dial: +44 1753 658585

Japan: 0120-950-028
Australia: +61 0 2 9420 3066

ICON / Artist Series / Fast Track / Mbox

Annual Contract Support

Americas Europe Asia

1-888-456-3444 /
+1 978-275-2555

00 800 11186824 /
+44 1753 658529

Japan: 0120-950-028
Rest of Asia Pacific: +81 3-3505-7957

Single Incident Support (ASC)

Americas Europe Asia

Hours of Operation:
Monday-Friday 8am-5pm PST

Hours of Operation:
Monday-Friday UK: 9am-5pm GMT/BST
Monday-Friday France, Germany/Austria, and Spain/Portugal: 9am-5pm CET

Hours of Operation:
Monday-Friday: 10am-6pm JST

+1 978-275-2555

United Kingdom: 00800 868 24555 / +44 1753 653322
Germany: 00800 86824111 / +44 1753 658480
Spain: 800 300 210 / +44 1753 658647
France: 00800 86824777 / +44 1753 658 482
If Country is not listed, dial:
00800 868 24555 /+44 1753 653322

Japan: 0120-950-028
Australia: +61 0 2 9420 3066
Rest of Asia Pacific: +81 3-3505-7957

System 5 / Max Air

Americas Europe Asia
Hours of Operation:
Monday-Friday 8am-5pm PST

Hours of Operation: 
Monday-Friday UK: 9am-5pm GMT/BST
Monday-Friday France, Germany/Austria and Spain/Portugal: 9am-5pm CET

Hours of Operation:
Monday-Friday 10am-6pm JST
+1 978-275-2554

Europe, Russia, Middle East, Africa & India:
0 1753 658444 / +44 1753 658444

+1 978-275-2554
Japan: +81 3-3505-6138
Australia: +61 0 2 9420 3066

Live Sound - Avid VENUE / S3L / S6L

Americas Europe Asia

US: +1 978-275-2557
LATAM: +1 954-746-0956

Europe: 0 1753 659 500 / +44 1753 659 500

APAC (English): +81 3-3505-6138
Australia: +61 0 2 9420 3066